FAQ

What are the shipping time frames?

Allow about 1–2 business days for handling after authorization and an estimated 4–6 business days for carrier transit. They are separate periods; details are in the Shipping Policy.

Are change-of-mind returns and exchanges allowed?

Yes. We accept defective and non-defective returns and exchanges for new products requested within 30 calendar days after delivery. A non-defective item must be new, unused, and in original condition. Mail an approved return with the free prepaid label packed with the order; no restocking fee applies. Review the Refund Policy.

When is money sent back?

Within 10 days after approval, we process and initiate the refund to the original payment route. Issuer or bank posting can take additional time.

Where can I find payment, tracking, contact, and privacy help?

Checkout shows the supported cards and U.S.-dollar total. Tracking arrives by email when available. Visit the Payment Policy and Privacy Policy, or open Contact Us for support and privacy choices.