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Send the right details

We assist with Zojirushi product questions, orders, payment, tracking, delivery concerns, returns, exchanges, refunds, and privacy requests. For an order, provide its number and checkout email. For carrier help, add the tracking code; for damage or a wrong item, add clear images or video.

Protect sensitive information

A privacy request may require reasonable identity checks. Seasonal volume, holidays, or an outside investigation can affect response times. Ordinary email should never contain a full card number, card security code, or account password.